Refund Policy

At NichiVita, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process for eligible items.

Eligibility for Refunds

To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition as when you received it. It must also be within 30 days of delivery. The following categories are generally eligible for refunds:

• Kitchen items
• Beauty products (unopened and sealed)
• Home decor
• Bathroom accessories
• Tea (unopened packages)
• Storage solutions
• Cleaning supplies (unused)
• DIY kits (unopened)

Note: Some items, such as personalized or perishable goods, may not be eligible for refunds unless defective.

How to Request a Refund

To initiate a refund, please contact our support team at [email protected] with your order number and reason for the refund. We will respond within 2 business days with instructions on how to proceed, including where to return the item if necessary.

Processing Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5-10 business days. Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

We currently do not offer direct exchanges. If you need a different item, please request a refund for the original purchase and place a new order on our website.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with details and photos of the issue. We will arrange a replacement or refund at no extra cost to you.

Questions

If you have any questions about our refund policy, feel free to reach out to us at [email protected]. We are here to help!